• Do you have a UvA computer? Check if you are connected to VPN. If you have a self-managed UvA computer or a personal laptop, this is not necessary.
• Close all applications and save your files, as you will need to restart your laptop or computer later in the process.

• Go to id.uva.nl.
• Click on ‘I have forgotten my password’ or ‘I want to change my password’.
• Follow the steps on the website.
• You will receive a confirmation of the password change on your UvA email from the ICT Services Servicedesk (servicedesk-icts@uva.nl). If a private email address is also known in the Self-Service Tool, you will receive the confirmation there as well.

Restart your computer.

Immediately update the passwords in all applications, such as Office 365, Teams, OneDrive, email, and calendar. Also, consider various services, such as VPN, printing, and Wi-Fi (uva or eduroam) that you use on those devices.

Prevent a block

Logging in again and resetting your password is an important step. If you forget this, you risk a blockade of your UvAnetID, for example, if your mail account or wifi connection has stored your old password and attempts to log in multiple times with it. Therefore, always check the following points:

• Check if passwords are saved in your browser. Sometimes browsers offer to auto-fill passwords on UvA web pages. Make sure you use the new password here.
• Check if passwords are saved in Credential Manager (Windows). You can start Credential Manager via the Start menu, where you can remove outdated credentials under Windows Credentials. On iOS, iPadOS, and macOS, you can also check the iCloud keychain.

On mobile devices

Outlook should automatically prompt you for your new password. If this does not happen or the new password is not accepted, you can find all the information about setting up and using the Outlook app on the Microsoft 365 website.

On your computer

Outlook should automatically prompt you for your new password. If this does not happen or the new password is not accepted, follow these steps:

1. Close Outlook and the other Office 365 programs.
2. Click the Windows Start button and type: 'Credential Manager' (or NL: 'Referentiebeheer').
3. Click on Credential Manager.
4. Click on Windows Credentials and remove all Windows credentials containing: webmail, outlook, Office 365, Microsoft_MC, autodiscover.
5. Start Outlook. If prompted for credentials, enter your full UvA email address and new password, and check 'Save credentials'.

If prompted for credentials for a mailbox other than your personal one, follow these steps:

1. Click on 'More choices'.
2. Click on 'Other user'.
3. Enter your full UvA email address and new password.

Enter your new password only when one of the Office apps prompts you. This can take up to thirty days. If logging in does not work, follow these steps:

1. Close Outlook and other Microsoft Office programs.
2. Click the Windows Start button and type: 'Credential Manager' (or NL: 'Referentiebeheer').
3. Click on Credential Manager.
4. Click on Windows Credentials and remove all Windows credentials containing: webmail, outlook, OneDrive, Office 365, Microsoft MC, autodiscover.
5. Start Word or another Office 365 app. If prompted for credentials, enter your full UvA email address and new password, and check 'Save credentials'.

Step 1: Remove the old link with UvA Follow-me printers on your device.

• You do this by typing 'printer' in the search field in the taskbar at the bottom left.
• Click on ‘Printer’.
• Click on ‘Follow me- xxxCanon’.
• Click ‘Delete’.

Step 2: Reinstall the printer

• You can find instructions for reinstalling the printer on the Printing, copying and scanning page.

Sometimes the Wi-Fi networks uva or eduroam do not accept your new password and keep asking for it. In that case, you need to reconnect via wifiportal.uva.nl.

Follow the instructions on the page about connecting to the UvA Wi-Fi after changing your UvAnetID password.

1. Check if you are connected to VPN.
2. Do this by typing Ivanti Secure in the search field of your taskbar at the bottom left.
3. Open Ivanti Secure.
4. Choose 'Disconnect' if you are still logged in. But you will probably be prompted to log in again with your UvAnetID and new password.
5. You will see 'UvA VPN connected' with a green-white check mark if your VPN is on.
6. Need more help? View the manuals for Windows, Mac and Linux on the VPN page.