A security incident occurs when:

• Your computer or email box has been hacked
• Confidential information on your laptop, phone or USB stick is lost because of theft or loss of your devices
• You receive phishing email
• There is a virus outbreak (ransomware)

Incident reporting

A security incident can be reported during office hours to the Service Desk ICT Services at servicedesk-icts@uva.nl or by phone on 020-525 1402. Outside office hours or for serious security incidents, this can be done directly to CERT-UvA at cert@uva.nl or by telephone on 020-525 3322.

The ICT specialists at CERT-UvA:

• prevent and identify security incidents involving the university, either as a target or as a source
• handle security incidents so that disruption to systems and loss of data are minimised
• provide advice and education about current threats
• report to the Chief Information Security Officer (CISO) about security incidents that have occurred

CERT-UvA treats reports confidentially and only provides information about security incidents if it is necessary and relevant to the resolution of an incident. CERT-UvA uses PGP for secure communications.

CERT-UvA Emergency number

• T: +31 20 525 3322 (24 hours a day)
• E: cert@uva.nl (office hours)

Contact

Service Desk ICT Services (ICTS)

• Phone: +31 20 525 14 02
• Email: servicedesk-icts@uva.nl
• Opening hours: Monday to Friday, 08:00 - 18:00