If your password has expired, you can create a new one on id.uva.nl. To do this, please follow the instructions below. Please note that the instruction for an UvA managed ICT workstation is different than for a Self-Support or personal computer. Make sure you go through all the steps. After you have created a new password, you will once again be able to use your UvAnetID.
Please note! It is important to carefully follow all the steps on your managed workstation. This will prevent your UvAnetID from being blocked because your devices will automatically keep trying to connect with the old password.
Close all applications and save your files, as you will need to restart your ICT workstation later in the process.
Step 1 (On your managed ICT workstation)
Step 2
Make sure you are connected to VPN: type 'Ivanti' into the search field in the lower left-hand corner of the task bar. Then open Pulse Secure. You will see 'UvA VPN connected' with a green and white check mark behind it if your VPN is on. If not, click on 'Connect' and log in with your UvAnetID.
Step 3
Step 4
Restart your ICT workstation.
Step 5 (On your other devices)
After you have changed the password on your ICT workstation, you will also need to set the new password on all the other (mobile and/or personal) devices on which you use your UvA account. Do not switch on all your devices at the same time, but do this one by one after you have changed the passwords for each of them. This is important because your devices will automatically try to connect at the same time using the old password, which may cause your account to be blocked.
Change the passwords immediately for all applications (such as Office, Microsoft 365, including Teams, OneDrive, mail and calendar) or services (such as VPN, printing, UvA Wi-Fi) that you use on those devices. In the drop-down menus, you will find tips on how to do this for each application or service.
It is important to follow all the steps carefully at your ICT workstation. This will prevent your UvAnetID from being blocked because your devices will keep trying to connect automatically with the old password.
Determine whether you are working on an UvA account or on a local account. This determines the steps to take.
Your computer password will change automatically. Most basic services linked to your UvAnetID are automatically updated with your new password. However, some services may ask you for your new password. Please take this into account. You can continue to step 3.
Your computer password does not change and you do not need to. However, you will need to provide all the services linked to your UvAnetID with your new password yourself: unfortunately, this does not happen automatically. We have listed the most important ones for you. How to do this is explained per topic in the drop-down menus. Once you have done this, go to step 3.
After you have changed the password on your ICT workstation, you will also need to set the new password on all the other (mobile and/or personal) devices on which you use your UvA account. Do not switch on all your devices at the same time, but do this one by one after you have changed the passwords for each of them. This is important because your devices will automatically try to connect at the same time using the old password, which may cause your account to be blocked.
Change the passwords immediately for all applications (such as Office, Microsoft 365, including Teams, OneDrive, mail and calendar) or services (such as VPN, printing, UvA Wi-Fi) that you use on those devices. In the pull-down menus, you will find tips on how to do this for each application or service.
If your UvAnetID is your primary ID, but you also have a AUAS ID, then be sure to change the password for your AUAS ID as well. Below are instructions on how to do so.
You have probably entered the wrong password for your UvAnetID too many times. Please contact the Service Desk ICT Services.
E: servicedesk-icts@uva.nl
T: +31 (0)20 525 1402, Mon. to Fri. 8.00 - 18.00.
Depending on the smartphone brand and operating system version, menu options may differ slightly from those listed below.
In principle, Outlook automatically asks for your new password, if this does not happen or the new password is not accepted, go through the following steps:
In principle, your mail app will automatically ask for your new password, if this does not happen or the new password is not accepted, go through the following steps:
In principle, your mail app will automatically ask for your new password, if this does not happen or the new password is not accepted, go through the following steps:
In principle, Outlook automatically asks for your new password. If this does not happen or the new password is not accepted, go through the following steps:
If you are asked for Credentials for a mailbox other than your personal mailbox, execute:
Do not enter your changed password until one of the Office apps asks you to. This can take up to thirty days. If you are unable to log in, follow these steps:
It may happen that eduroam does not accept the new password and keeps asking for the password. In that case you need to visit wifiportal.uva.nl again.
Follow these instructions:
Getting stuck? Then read on in the instructions below.
Now you can start using secured wireless internet at the UvA by selecting the ‘uva’ or ‘eduroam’ wireless networks.
Please note: if you own an Android mobile phone (version 5.0 or later) it is possible that the Android System WebView application is blocking software downloads. If so, try a different Wi-Fi connection or make use of your own mobile network.
To restore the eduroam connection on a Mac, it is necessary to replace the Wireless Profile.
Step 1: Remove the Profile
Step 2: Install new profile
Step 3: The file SecureW2.mobileconfig is downloaded
The profile has been reinstalled. You can now connect to eduroam.
Step 1: Delete old profile(s)
Step 2: Reinstalling profile (do this at UvA location)
After this you can connect via eduroam. Check in Settings > Wi-Fi.
Step 1: Go to Settings > Wi-Fi
Step 2: Go to the home screen and open internet in a browser
After this you can connect via eduroam. Check in Settings > Wi-Fi.
Need more help? Check out the manuals for Windows, Mac and Linux under VPN in the A-Z.
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