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Reception desk

You can turn to the reception desk for lost and found items, reporting incidents, support for the CER organisation, visitor's passes and access to rooms and parking areas.

Have you lost something in a UvA building? Found items are handed in at the reception desks and/or Service Points and then registered on the website iLost (new window).

On iLost, you can search a list of found items for anything you may have lost in one of the buildings on a University of Amsterdam campus: 

  • iLost at the Roeterseiland Campus

    Have you found something in one of the buildings at the REC?

    • You should turn in any found items to the Service Point in the central hall in REC-A.

    Have you lost something in one of the buildings at the REC?

    You can check iLost to see if your item has been found. You will often be able to retrieve the item the same day. Through iLost, you can make an appointment with Facility Management staff to pick up the item. In some cases, it may be possible to have the item sent by post to its owner.

    Please note that items which have been left behind in day lockers will not be registered on iLost.

  • iLost at the Science Park

    Have you found something in one of the FNWI buildings at the Science Park?

    • Found items can be dropped off at the Science Park reception desk in Building C.

    Have you lost something in one of the FNWI buildings at the Science Park?

    • Found items will be kept at the reception desk of the building where they have been found until closing time on the day they have been found.
    • The following morning, they will be turned over to Facility Management.
    • The item will then be registered by Facility Management staff on iLost – Science Park (new window), before noon that day.

    You can check iLost to see if your item has been found. You will often be able to retrieve the item the same day. Through iLost, you can make an appointment with Facility Management staff to pick up the item. In some cases, it may be possible to have the item sent by post to its owner.

    Please note that items which have been left behind in day lockers will not be registered on iLost.

  • iLost at the University Quarter

    Have you found something in one of the buildings at the University Quarter?

    • Found items can be dropped off at the reception desk of the building in which they were found. See the UvA location list for the reception desk locations in the various buildings.

    Have you lost something in one of the buildings at the University Quarter?

    • Found items will be kept at the reception desk of the building where they have been found until closing time on the day they have been found.
    • The following morning, they will be turned over to Facility Management.
    • The item will be registered on iLost no later than noon.
    • Check iLost – University Quarter (new window) to see if your item has been found.

    You can check iLost to see if your item has been found. You will often be able to retrieve the item the same day. Through iLost, you can make an appointment with Facility Management staff to pick up the item. In some cases, it may be possible to have the item sent by post to its owner.

    Please note that items which have been left behind in day lockers will not be registered on iLost.

Incidents

Reception desk staff ensure safety in the buildings by refusing entry to unauthorised persons (and having them removed), and by registering and reporting any incidents, alarms or irregularities with regard to safety and security.

Support for CER organisation

The staff at the reception desks will support the company emergency response (CER) organisation in emergencies. This includes alerting the CER team and calling in emergency services, managing and in emergencies distributing emergency response equipment such as CER kits, megaphones, vests, walkie-talkies, etc. Reception staff can also take notes for the CER team leader to log events.

Access to rooms and parking areas

Employees who are expecting visitors can notify the reception staff to arrange visitor access to secure floors, rooms and/or parking areas. Access passes and keys may be borrowed and registered at the reception desk as well.

Additional reception desk

Authorised employees may submit a request for an additional reception desk to the FS Service Desk. Payment will be made by internal settlement using the specified cost centre number. External employees will receive an invoice, including VAT. Are you organising an event that will require additional porters? In that case, you should direct your request to Events coordination (facility support). 

The following conditions apply to all requests:

  • Requests must include a cost centre number.
  • Requests should be submitted using the online form ‘Application for extra opening hours', see Extra opening hours.
  • The request must be submitted at least five days in advance.
  • Requests may be cancelled at no charge up to 24 hours prior to the extra opening hours; after that, the full amount will be invoiced.

Hourly rate

Receptionist €33.57 per hour


Contact Service Desk Facility Services (FS)

T: 020 525 1403
E: servicedesk-fs@uva.nl